Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

At this time, we do not offer local delivery.

Curbside pick-up

You can skip the shipping fees with free local pickup at 108 Mississaga Street East Orillia, ON. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 24 hours. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 10:00 AM to 5:00 PM on Tuesday to Saturday. Sunday and Monday we are closed. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at Birdhousenaturecompany@gmail.com with your name and order number, and we will look into it for you

Refunds, returns, and exchanges

Please read our Refund Policy